Payment Methods

Our website supports online payment methods such as PayPal, credit or debit card, klarna installment, Google Pay, etc. The following is a detailed explanation of the payment process and payment methods.
1. If you are buying a custom doll, the customization option is required. Usually we have a default selection. If some options are not selected, the custom doll will not be added to the shopping cart. After selecting all the customization options, you can add it to the shopping cart.

2. After checking the shopping cart, confirm the product information. Here you can use the discount code to get a discount. Check out after confirming the information.

3. On the checkout page, you first need to enter your personal information, including email, phone, and shipping address (pobox address cannot be used).

4. Then choose the shipping method, payment method and tip. We ship all stock dolls for free, and custom dolls can choose free sea shipping and paid air shipping. For payment methods, we first recommend PayPal payment, which has a high payment success rate and protects consumers. Tips are not required. If you think our website or service is good, you can provide some tips, thank you!

5. At the end of the checkout page, you can still use the discount code to get discounts. If you are a PayPal user, you can now click PayPal or Pay Later to complete the payment.

 

6. After choosing PayPal, you can still pay with a credit card or debit card. Click the "Debit or credit card" button under PayPal to be redirected to the credit card payment page. Fill in your credit card information to complete the payment. (If your payment fails, it may be that your card is not unlocked for cross-border transactions, please contact your bank).

 

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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